GENERAL TERMS AND CONDITIONS OF SALE

RAAR PARIS

  • The general terms and conditions of sale contained herein (hereinafter "General Terms and Conditions of Sale") apply to all sales and deliveries of products under the brand "RAARPARIS" (hereinafter "Products") made by VAN GARD & CO (hereinafter "Seller") to its customer (hereinafter "Buyer"). The General Terms and Conditions of Sale shall apply to all transactions and deliveries between the Seller and the Buyer without the need for express reference thereto or whether or not they are attached to the order. The General Terms and Conditions of Sale override in all respects any previous terms and agreements between the Buyer and the Seller.

  • By placing an order for a Product (hereinafter the "Order"), the Buyer accepts the General Terms and Conditions of Sale. Dissident terms or conditions shall not apply, unless specifically agreed to in writing by the Seller.

  • The Seller has the right, at its sole discretion, to modify the General Terms and Conditions of Sale.

 

2.Orders

2.1. The Seller's offers are non-binding.

2.2. Any order placed on the Site constitutes an offer to purchase the selected Products. The contract is concluded upon RAAR PARIS sending an order confirmation email. RAAR PARIS reserves the right to refuse or cancel any order in case of suspected fraud, inaccurate information, prior dispute with the customer, unavailability of Products, or any legitimate reason.

 

2.3 RAAR PARIS reserves the right to accept, refuse, or cancel any order in case of Product unavailability, force majeure, suspected fraud, clearly inaccurate information, or any other legitimate reason. In case of cancellation of an already paid order, the sums paid by the customer will be fully refunded as soon as possible, without any other compensation, unless otherwise provided by law.

 

2.4 Order verification

To combat fraud, RAAR PARIS may carry out any necessary verification concerning the customer's identity, delivery address, or the payment method used. The order may be suspended until receipt of the requested supporting documents. In the absence of a response or in case of suspected fraud, the order may be cancelled and refunded.

 

3.Price and payment.


3.1 Price

Product prices are indicated in euros (€), all taxes included (TTC), unless otherwise specified. Delivery costs are specified before final order validation.

RAAR PARIS reserves the right to modify its prices at any time. However, Products are invoiced based on the rate in effect at the time of order validation.


3.2 Payment

Payment is due immediately upon order.

Payments can be made by credit card, Shopify Payments, Stripe, PayPal, or any other method offered on the Site.

The debit is made only after order validation.


3.3 Payment verification

To prevent fraud, RAAR PARIS reserves the right to request any supporting document to verify the customer's identity, delivery address, or the legitimacy of the payment method used.

Order preparation may be suspended until receipt of the requested documents.

In case of suspected fraud or no response, RAAR PARIS may cancel the order and proceed with a refund of the payment made.


3.4 Default of payment

RAAR PARIS reserves the right to suspend or cancel any order in case of:

  • bank authorization refusal;
  • incomplete payment;
  • fraud or attempted fraud;
  • fraudulent use of a payment method;
  • clearly erroneous information.


3.5 Retention of evidence

RAAR PARIS retains evidence related to orders, including:

  • IP address;
  • order date and time;
  • payment confirmations;
  • exchanges with the customer;
  • shipping information;
  • delivery proofs communicated by the carrier.

 

 4.Delivery.

4.1. Products will be supplied and delivered in accordance with the conditions specified in the Order Confirmation. The Seller has a grace period of 15 (fifteen) business days to make the delivery, in advance from the first day of the delivery window or late from the deadline of the delivery window.

 

4.2. In the event that the Product is no longer available or cannot be delivered within the timeframe, the seller will inform the customer as soon as possible. In the event that the delay exceeds the grace period, the Buyer is entitled to terminate the Contract. In case of termination, no penalty, indemnity, or compensation will be due to the Buyer.

 

4.3. The Seller is not responsible for any delay in performance or failure to perform if the delay or failure results from circumstances beyond its control. Such delay or failure will not be considered a breach of contract and the time for performance will be extended for a period equivalent to the duration of such event or circumstance. If such an event of force majeure continues for a period of more than 60 (sixty) days, either party may cancel the Order by written communication to the other.

 

4.4 Partial deliveries of Products included in the same Order are permitted, provided that the Products can be used separately.

 

4.5 The transfer of risks occurs when the customer, or a third party designated by them other than the carrier, physically takes possession of the Products, in accordance with the Consumer Code.

When the customer directly asks the carrier to modify the delivery terms (delivery without signature, deposit in a secure location, delivery to a neighbor, change of address or date, etc.), these instructions are given under their sole responsibility. RAAR PARIS may provide the elements transmitted by the carrier (proof of delivery, geolocation, photograph, signature, delivery code, or any other available element) to establish the proper execution of the delivery.

 

4.6 – Delivery dispute

Any dispute relating to a delivery must be reported as soon as possible. RAAR PARIS may open an investigation with the carrier. No refund or replacement can take place before the closure of this investigation, unless otherwise imperatively provided by law.

 

4.7 – Proof elements

In case of dispute, the information communicated by the carrier, including proof of delivery, signature, secure code, geolocation, delivery photographs, or any other available proof, may be used to establish the proper execution of the delivery.

 

5. Right of withdrawal.

5.1 The customer has a period of fourteen (14) days from receipt of the Products to exercise their right of withdrawal in accordance with Articles L221-18 et seq. of the Consumer Code.

The Product must be returned:

• new;

• unworn;

• unwashed;

• with its original tags;

• in its original packaging.

The customer remains responsible for any depreciation of the Product resulting from handling other than what is necessary to establish its nature, characteristics, or proper functioning.

 

5.2 Returned Products will undergo a quality control check.

Any Product showing signs of use, perfume, smoke, washing, dirt, deterioration, or whose labels have been removed may be subject to a refusal of refund or a reduction thereof in accordance with the Consumer Code.

 

6.Shipping and transfer of ownership 

 

6.1.Orders are shipped via Chronopost, Colissimo, or any other carrier selected by RAAR PARIS.

Delivery times are indicative.

A tracking number is communicated to the customer upon shipment.

 

6.2 The customer is solely responsible for the information provided during the order.

Any address error may incur re-shipping fees.

 

7. Resale of products

 

7.1 Right of withdrawal

The customer has a period of fourteen (14) days from receipt of the Products to exercise their right of withdrawal in accordance with Articles L221-18 et seq. of the Consumer Code.


7.2 Return conditions

Products must be returned:

  • new;
  • unworn;
  • unwashed;
  • with their original tags;
  • in their original packaging.

The customer is responsible for any depreciation resulting from handling other than what is necessary to verify the nature, characteristics, and proper functioning of the Product.


7.3 Quality control

Each returned Product is inspected by our quality department.

RAAR PARIS reserves the right to refuse any refund or apply a reduction corresponding to the depreciation of the Product when it shows, in particular:

  • signs of use;
  • odors (perfume, smoke, etc.);
  • dirt;
  • signs of washing;
  • deterioration;
  • removed or damaged labels.


7.4 Allegedly defective product

Any request concerning an allegedly defective Product will be subject to expert assessment.

RAAR PARIS may request the return of the Product before any decision.

In case of confirmed non-conformity, RAAR PARIS will proceed, in accordance with legal provisions, with the repair, replacement, or refund of the Product.


7.5 Excluded Products

In accordance with the Consumer Code, personalized Products or those made to customer specifications do not benefit from the right of withdrawal.

7.6 RAAR PARIS reserves the right to refuse a refund when the returned Product does not correspond to the Product shipped or when it shows signs of substitution, alteration, or fraudulent manipulation.

 

8.Seller's representatives. 

8.1 Any agent or representative of the Seller shall have no power to act on behalf of the Seller, including the power to grant territorial exclusivity or to modify these General Terms and Conditions of Sale.

 

9.Warranty and remedies.

9.1. The Seller warrants that the Products are free from defects and conform to the specifications indicated in the Contract. Upon delivery, the Buyer must properly inspect the packaging and its contents, notifying the Seller of any obvious defect, damage, or non-conformity within 10 (ten) days from the date of receipt of the Products. The Products are covered by a twelve (12) month warranty from the date of their delivery to the Buyer for defects.

 9.2. The Buyer must report any defect and non-conformity of the Products to the Seller in writing (email or fax) no later than 10 (ten) days from the day the defect was discovered.

9.3. In the event that the Seller finds the Products to be defective, the Seller may, at its sole discretion, alternatively: (a) repair the defects; (b) replace the defective products; (c) proportionally refund the price paid by the Buyer. The return of any defective product must be authorized and carried out in accordance with the guidelines provided by the seller. Under no circumstances will the Seller be liable for any loss or damage to Products returned by the Buyer without any prior authorization from the Seller. This warranty does not apply to products that have been repaired or modified. Unless mandatory legal provisions apply, this warranty is expressed in lieu of all other warranties.

9.4. No claim will be accepted in case of modification, misuse, or alteration of the Products by the Buyer. In the event that the Buyer modifies the Products, including by applying trademarks in a manner that infringes any third-party intellectual property right, the Buyer must comply with the provisions of this warranty. If the Buyer modifies the Products, including by applying trademarks in a manner that infringes third-party intellectual property rights, the Buyer will be directly and exclusively liable; in this case, the Buyer will indemnify and hold the Seller harmless from any claims, losses, damages, liabilities, penalties, punitive damages, caused by its negligent or willful acts or omissions.

9.5. Any claim or complaint regarding defects or non-conformity of the Products will not relieve the Buyer of its payment obligations.

9.6 Any request regarding an allegedly defective Product may be subject to expert assessment by our quality department before any decision regarding refund or replacement.

 

10.Liability.

10.1 RAAR PARIS is responsible for the proper performance of the obligations arising from the contract in accordance with the provisions of the Consumer Code.

10.2 RAAR PARIS cannot, however, be held responsible for:

  • delays attributable to the carrier or to a case of force majeure;
  • consequences resulting from erroneous information communicated by the customer;
  • delivery instructions directly given by the customer to the carrier (delivery to a neighbor, deposit in a secure place, change of address, delivery without signature, etc.), as long as the carrier confirms their execution.

10.3 RAAR PARIS's liability cannot be engaged in case of misuse, negligence, normal wear and tear, or modification of the Product by the customer.

10.4 RAAR PARIS cannot be held responsible for the consequences resulting from erroneous information communicated by the customer or instructions given directly to the carrier by the customer.

 

11.Intellectual Property Rights.

11.1. All rights to trademarks, models, designs, and copyrights used in connection with the Products supplied by the Seller remain the exclusive property of the Seller. The Buyer undertakes not to make any modifications, alterations, or changes to the Products or to affix any other mark or sign to these Products, including any alteration or change of brand. The Buyer undertakes not to make any modifications, alterations, or changes to the products and not to affix any other mark or sign to these products, including any modification or change of labels or hangtags.

 

12. Applicable Law and Dispute Resolution 


These General Terms and Conditions of Sale are governed by French law.

In case of dispute, the customer is invited to first contact customer service to seek an amicable solution.

In accordance with Articles L612-1 et seq. of the Consumer Code, the customer may then freely resort to a consumer mediator.

In the absence of an amicable agreement, the territorially competent French courts shall have sole jurisdiction.

The provisions of this article do not deprive the consumer of the rights recognized by applicable imperative rules.

 

13. Personal Data Protection 

RAAR PARIS collects and processes customer personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act.

Personal data is collected exclusively for the following purposes:

  • processing and tracking orders;
  • managing payments;
  • preparing, shipping, and delivering Products;
  • after-sales service;
  • fraud prevention and detection;
  • the management of disputes, claims, payment challenges, and chargebacks;
  • compliance with legal, accounting, and tax obligations.

Personal data may only be transmitted to service providers involved in the performance of the contract, including carriers, payment service providers, hosts, technical service providers, as well as competent authorities when required by law.

In the context of fraud prevention, transaction security, and the defense of its rights, RAAR PARIS may retain and process certain evidence related to each order, including:

  • the IP address used during the order;
  • the date and time (timestamp) of the order;
  • payment confirmations;
  • exchanges with the customer;
  • proof of shipment and delivery;
  • information provided by payment service providers and carriers (such as the recipient's name, signature, secure code, geolocation, delivery photos, or any other available element).

This data and evidence are retained only for the duration necessary to comply with legal obligations, manage disputes, prevent fraud, and defend the rights of RAAR PARIS, in accordance with applicable regulations.

The customer has the right to access, rectify, erase, restrict, object to, and port their personal data. They can exercise these rights by contacting:

RAAR PARIS
📧 raarparis.com@gmail.com

For more information on the processing of your personal data and the use of cookies, please consult our Privacy Policy available on the Site.


14. BANK DISPUTE AND FRAUD PREVENTION

14.1 In the event of a bank dispute, chargeback, presumed fraud, or any dispute relating to the payment of an order, RAAR PARIS reserves the right to transmit to its payment institution, its payment service provider (including Shopify Payments, Stripe, PayPal, or any other concerned provider), as well as to the competent authorities when necessary, all elements enabling the proper execution of the contract to be established.

14.2 These elements may notably include, but are not limited to:

  • the order confirmation;
  • the payment confirmation;
  • the IP address used during the order;
  • the date and time of the order;
  • exchanges with the customer;
  • invoices;
  • proof of shipment;
  • proof of delivery;
  • the recipient's name;
  • the signature, secure code, geolocation, delivery photographs, or any other information communicated by the carrier;
  • any other evidence useful for the defense of RAAR PARIS's rights.

14.3 The use of a chargeback procedure does not prevent RAAR PARIS from asserting its rights, producing the aforementioned evidence, and, if necessary, initiating any procedure aimed at obtaining payment of sums due or having the proper execution of the contract recognized.