PRIVACY POLICY

PRIVACY POLICY

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ARTICLE 1 – PERSONAL INFORMATION COLLECTED


When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide us, such as your name, address, and email address.

When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address, which allows us to obtain more details about the browser and operating system you are using.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

Personal data is notably used for:

  • processing and tracking orders;
  • managing payments;
  • preparing and shipping orders;
  • providing after-sales service;
  • preventing and detecting fraud;
  • managing claims, disputes, and chargebacks;
  • meeting legal, tax, and accounting obligations;
  • improving the user experience on the Site.


ARTICLE 2 - CONSENT

How do you obtain my consent?

When you provide us with your personal data to place an order, make a payment, arrange a delivery, return a product, or contact our customer service, we collect and process this data as part of the execution of the contract concluded with you.

Where regulations require it, especially for sending commercial communications or using certain cookies, we obtain your prior consent. You can withdraw this consent at any time.

In accordance with the General Data Protection Regulation (GDPR), the processing of your personal data is based, depending on the case, on:

  • the performance of the contract;
  • your consent;
  • compliance with a legal obligation;
  • or the legitimate interest of RAAR PARIS, particularly for fraud prevention, transaction security, and the defense of its rights.

If we ask you to provide us with your personal information for another reason, for marketing purposes for example, we will ask you directly for your explicit consent, or we will give you the opportunity to refuse.



How can I withdraw my consent?

If, after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information, or disclosing it, you may notify us by contacting us at raarparis@gmail.com.


ARTICLE 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our General Terms and Conditions of Sale and Use.

We may also communicate certain information to our payment providers, carriers, hosts, technical providers, legal advisors, or competent authorities when necessary for the performance of the contract, fraud prevention, management of payment disputes, or when required by law.


ARTICLE 4 – SHOPIFY


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.

Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is kept on a secure server protected by a firewall.

Payment:

If you make your purchase through a direct payment gateway, then Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Information relating to your purchase transaction is retained for as long as necessary to complete your order. Once your order is finalized, purchase transaction information is deleted.

All direct payment gateways comply with PCI-DSS, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure processing of credit card data by our store and its service providers.

Our store uses Shopify Payments, Stripe, PayPal, as well as other payment providers that may process certain data necessary for transactions.

For more information, please see Shopify's Terms of Service here or Privacy Policy here.


ARTICLE 5 – SERVICES PROVIDED BY THIRD PARTIES

In operating our online store, RAAR PARIS uses third-party providers to notably process payments, host the site, deliver orders, prevent fraud, analyze site performance, and provide after-sales service.

These providers collect, use, and process your personal data only to the extent strictly necessary for the performance of the services entrusted to them and in accordance with applicable data protection regulations.

Our main providers may include:

  • Shopify (store hosting and management);
  • Shopify Payments, Stripe, PayPal, or any other payment provider offered during the checkout process;
  • carriers (Chronopost, Colissimo, or any other carrier used for delivery);
  • hosting, audience analysis, communication, or technical support providers.

Each of these providers has its own privacy policy. We invite you to consult them to understand how your personal data is processed.

Some of these providers may be located outside your country of residence or the European Economic Area. In such cases, data transfers are carried out in accordance with applicable regulations, particularly the General Data Protection Regulation (GDPR), and are framed by appropriate safeguards where required.

As part of fraud prevention, payment security, and the management of disputes or payment chargebacks, certain information related to your order may be communicated to our payment providers, carriers, or competent authorities when required by law.

Links to Third-Party Sites

Our Site may contain links to websites or services operated by third parties. When you leave our Site, the processing of your personal data is subject to the privacy policies specific to those sites. RAAR PARIS cannot be held responsible for the privacy practices implemented by these third-party services and recommends that you consult their privacy policies before communicating your personal data to them.


ARTICLE 6 - SECURITY 

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered, or inappropriately destroyed. If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Despite all the security measures implemented, no technology can guarantee absolute security for transmissions over the Internet.


ARTICLE 7 – AGE OF CONSENT

By using this Site, you declare that you are at least 18 years old or have the authorization of your legal representative to use this Site in accordance with applicable legislation.


ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their publication on the website. If we make changes to the content of this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it, if any.


If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

The date of the last update appears at the top of this Privacy Policy.

 

ARTICLE 9 - RETENTION PERIOD 

Personal data is kept only for the time necessary to achieve the purposes for which it was collected, as well as to comply with legal obligations.

Data relating to orders, payments, proof of shipment and delivery, as well as any disputes or chargebacks, may be kept for the duration necessary to defend the rights of RAAR PARIS.

 

ARTICLES 10- YOUR RIGHTS

In accordance with the GDPR, you have:

  • a right of access;
  • a right to rectification;
  • a right to erasure;
  • a right to restriction of processing;
  • a right to object;
  • a right to data portability;
  • the right to lodge a complaint with the CNIL (French Data Protection Authority).


QUESTIONS AND CONTACT INFORMATION


If you wish to: access, correct, modify, or delete any personal information we have about you, file a complaint, or simply want more information, contact our Personal Data Protection Officer at:

raarparis@gmail.com.