FAQ
> IS THE RAARPARIS.COM WEBSITE SECURE?
Yes. RAARPARIS.COM uses a secure HTTPS connection. Payments are processed via our secure payment providers, and banking details are not directly recorded by RAAR PARIS.
> HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
For items available in stock, orders are generally prepared within 24 to 72 business hours. Once your order has been shipped, you will receive an email containing your tracking number.
For pre-order items, the estimated shipping date or period is clearly indicated on the product page at the time of order.
> WHAT CAN I DO IF THE PRODUCTS I ORDERED STILL HAVEN'T ARRIVED?
First, check the tracking information provided upon shipment. If your package is abnormally delayed or if you encounter a delivery problem, contact our Customer Service at RAARPARIS@GMAIL.COM, including your order number.
> I'M HAVING TROUBLE ORDERING ONLINE, WHO SHOULD I CONTACT?
For any difficulties encountered while placing your order, contact our Customer Service at RAARPARIS@GMAIL.COM, specifying the problem. Our team will assist you as quickly as possible.
> CAN I CHANGE THE ORDER I PLACED?
If your order has not yet been prepared or shipped, contact us as soon as possible at RAARPARIS@GMAIL.COM. We will do our best to modify the order before it is processed. Once it has been prepared or shipped, any request will be subject to our return and refund policy.
> I ACCIDENTALLY PLACED TWO OR MORE ORDERS, WHAT SHOULD I DO?
Quickly contact our Customer Service at RAARPARIS@GMAIL.COM, indicating the numbers of the affected orders. If processing still allows, our team may be able to intervene.
> I HAVEN'T RECEIVED A CONFIRMATION EMAIL FOR MY ORDER OR CUSTOMER ACCOUNT, WHAT SHOULD I DO?
First, check your junk or spam folders. If you still can't find your confirmation, contact us at RAARPARIS@GMAIL.COM, including the name and email address used when ordering.
>I CAN'T FIND THE PRODUCT I'M LOOKING FOR. WHAT SHOULD I DO?
Some RAAR PARIS editions are produced in very limited quantities and may not be restocked. If you are looking for a specific item, contact our Customer Service at RAARPARIS@GMAIL.COM.
> I'M HAVING CONNECTION PROBLEMS, WHAT SHOULD I DO?
Check your internet connection, refresh the page, or try from another browser or device. If the problem persists, contact our Customer Service at RAARPARIS@GMAIL.COM.
> WHAT PAYMENT METHODS ARE ACCEPTED BY YOUR SITE?
Currently available payment methods are displayed directly at checkout. All transactions are processed via secure payment solutions.
> WHAT ARE THE SHIPPING COSTS?
Shipping costs are calculated and displayed before you confirm your order. Shipping is free for purchases over €150.
> I RECEIVED PRODUCTS THAT DON'T MATCH MY ORDER, WHAT SHOULD I DO?
We apologize for this situation. Contact our Customer Service at RAARPARIS@GMAIL.COM, including your order number and attaching photos of the product received. Our team will quickly guide you on what to do next.
> HOW DO I FIND THE RIGHT SIZE FOR MY T-SHIRT?
When multiple sizes are available, consult the size guide on the product page. For any further questions, our Customer Service can advise you before you place your order.