RETURN AND REFUND POLICY

RAAR PARIS

At RAAR PARIS, each item is designed with care and precision. If an item does not fully meet your expectations, you have, in accordance with current legislation, a withdrawal period allowing for a return. Please consult the terms below.

1. Right of Withdrawal – General Conditions

In accordance with applicable regulations, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal, without having to justify your decision.

Returned items must be unworn, unused, unwashed and returned in their original condition, with their tags and any accessories.

Products made to the customer's specifications or clearly personalized cannot benefit from the right of withdrawal in cases provided for by applicable regulations.

To make a return request, please contact our Customer Service at RAARPARIS@GMAIL.COM, indicating your order number.

2. Return Conditions

For a return to be eligible:

  • The item must be new, unworn, unwashed, undamaged.

  • The original tag must be intact and attached to the product.

  • The product must show no signs of use (stains, odors, deformation, etc.).

  • The return must be made in its original packaging or in any packaging providing equivalent protection.

  • Products made to customer specifications or clearly personalized are excluded from the right of withdrawal in cases provided for by Article L.221-28 of the Consumer Code.

Any item that does not meet these criteria will be automatically refused and returned to the sender, with no refund possible. Any return whose content does not match the Product originally shipped, or which shows signs of substitution, alteration, or fraud, will be refused and may lead to any useful action to protect RAAR PARIS's rights.

3. Return Procedure

Before any return, a request must be made by email to the following address:
RAARPARIS@GMAIL.COM

Please include:

  • The order number

  • The item(s) concerned

  • The reason for the return

In the absence of prior authorization from us, no return will be accepted.

Return shipping costs are entirely at the customer's expense, except in the case of a clear error on our part (incorrect or defective item).
We strongly recommend shipping the package with a tracking number. RAAR PARIS declines all responsibility in case of loss, theft, or damage during return transit. The customer remains responsible for the Product until its effective receipt by RAAR PARIS. In case of loss or damage during return transit, no refund can be made if the Product does not reach us.

4. Return Processing

Upon receipt, the returned item is inspected. If the return conditions are met, the refund will be processed within the deadlines provided by applicable regulations.

RAAR PARIS may defer the refund until the product is recovered or until the customer provides proof of its shipment, with the date used being the earlier of these events.

The refund will be issued via the payment method used during the order, unless the customer expressly agrees to another refund method.

In the event of a valid exercise of the right of withdrawal, the refund includes the amounts paid as well as the initial standard delivery costs, in accordance with applicable regulations. Any additional costs resulting from the choice of a more expensive delivery method than standard delivery will not be refunded.

At the customer's request, a credit valid for 12 months may be offered in lieu of a refund.

5. Exchanges

Subject to the consumer's legal rights, RAAR PARIS may offer an exchange for another model or size, subject to availability.

The item must be returned new, unworn, unwashed, and with its original tags.

To request an exchange, contact RAARPARIS@GMAIL.COM, indicating your order number and the desired item. Any costs associated with the exchange will be indicated before validation.

6. Exceptions and Limitation of Liability

RAAR PARIS cannot be held responsible in the following cases:

  • Unclaimed package or package returned to sender due to non-delivery (incomplete address, absence, exceeding relay point deadline, etc.)

  • In the event of a delivery dispute or a package declared not received, RAAR PARIS will open an investigation with the carrier. Any request for a refund or reshipment will be reviewed at the conclusion of this investigation and in accordance with applicable legal provisions.

  • Delivery delay beyond our control

  • Errors or omissions made by the customer during the order (wrong size, wrong address, etc.)

These situations will be examined on a case-by-case basis, particularly with regard to carrier tracking, information provided during the order, and applicable legal provisions. These provisions do not limit the consumer's legal rights.

7. Fraud Prevention

To combat fraudulent returns, RAAR PARIS reserves the right to photograph, identify, and record Products shipped and returned, as well as to keep any useful evidence (order history, exchanges, serial number, Product characteristics, photographs, videos, shipping and delivery proofs) in order to process claims, prevent fraud, and defend its rights in case of dispute or payment challenge.

Complaints and Contact

For any questions regarding a return, exchange, or refund, our customer service is available at the following address: RAARPARIS@GMAIL.COM

We commit to responding within 2 business days.

These return conditions do not affect the rights that the consumer benefits from under the legal guarantees provided by the Consumer Code and the Civil Code.